FAQs - Frequently Asked Questions

FOR MORE INFORMATION, PLEASE REFER TO OUR PRIVACY POLICY SECTION.

ALL CREDIT CARD TRANSACTIONS MADE ONLINE ON THIS SITE ARE SECURE PAYMENTS. FOR MORE INFORMATION, PLEASE REFER TO OUR TERMS AND CONDITIONS.

WHAT PAYMENT METHODS DO WE ACCEPT?
  • CREDIT CARDS (WE ACCEPT VISA, MASTERCARD, AMERICAN EXPRESS)
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  • STRIPE (POUR CRÉER UN COMPTE STRIPE, VEUILLEZ VISITER LEUR SITE WEB À L'ADRESSE STRIPE.COM)

AFTER AUTHORIZATION, A TRANSACTION MAY STILL FAIL. IF THE TRANSACTION FAILS AFTER AUTHORIZATION, FUNDS WILL STILL BE RESERVED IN YOUR BANK ACCOUNT. ALTHOUGH THEY HAVE NOT BEEN DEBITED, THEY MAY APPEAR AS PENDING. PLEASE NOTE THAT AFTER AUTHORIZATION, THE RESERVE MAY LAST UP TO 30 BUSINESS DAYS BEFORE BEING RELEASED. THIS MAY VARY DEPENDING ON BANKS AND CREDIT PROVIDERS.

THE REASONS FOR THIS FAILURE MAY SIMPLY BE:

  • THE CARD LIMIT HAS BEEN REACHED.
  • INCORRECT CARD INFORMATION ENTERED.
  • THE CARD HAS REACHED THE MAXIMUM NUMBER OF AUTHORIZED PAYMENTS FOR A GIVEN PERIOD.
  • BILLING ADDRESS DOES NOT MATCH CARDHOLDER DETAILS.
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  • THE CARD DOES NOT AUTHORIZE ONLINE TRANSACTIONS.

PAYMENTS AS WELL AS REFUNDS FOR DELIVERIES ARE ALL BILLED IN EUROS (EUR).

HOW CAN I RETURN MY ORDER?

IF YOU WISH TO RETURN YOUR ORDER, SEND US A MESSAGE AND WE WILL GUIDE YOU THROUGH THE PROCESS. ONCE WE RECEIVE YOUR PACKAGE, WE WILL PROCESS THE REFUND PROMPTLY.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN SHIPPED?

This is not possible. Please make sure that you enter the correct shipping address.